frost-hawk

Introduction

frost-hawk ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

Submit a booking request through our website
Contact us via email
Subscribe to our newsletter
Participate in surveys or promotions

Personal Information

The personal information we may collect includes:

Name
Email address
Postal address
Information about your pets (species, breed, age, health conditions)
Service preferences and booking history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on those pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our pet care services
To process and respond to booking requests
To communicate with you about your bookings and our services
To send promotional communications (with your consent)
To improve our website and services
To comply with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

With service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and email delivery.
For legal purposes: We may disclose your information where required by law or to protect our rights.
With your consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect, and we cannot guarantee the security of any information transmitted to us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided below.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

frost-hawk
142 Harbour Street
Sydney NSW 2000
Australia

Email: [email protected]